Refund and Cancellation Policy

TC Entertainment Ltd, trading as Running Grid

Effective Date: 1 Feb 2024

At Running Grid, your satisfaction with our interactive gaming centre services is our priority. However, we understand that plans can change, and we have established the following refund and cancellation policy to accommodate these situations as fairly as possible.

1. Online Booking

Customers can book sessions at our interactive gaming centre online. We encourage you to carefully review your booking details before confirming your reservation.

2. Cancellation Policy

• 24-Hour Notice: Customers wishing to cancel their booking must do so at least 24 hours before the scheduled booking time to be eligible for a full refund. Customers will need to cancel via the modification link in the confirmation email. When the cancellation is confirmed, customers will receive a refund confirmation email.

• Less than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled booking time are not eligible for a refund.

• Modifications: Customers can alter their booking details (subject to availability) at least 24 hours before the scheduled booking time. Please cancel your plan and then make a new booking to adjust your booking via the modification link in the confirmation email.

3. No-Show Policy

Customers who fail to show up for their scheduled booking without prior cancellation will be charged the full booking fee. No refunds will be issued for no-shows.

4. Refund Process

Refunds for eligible cancellations will be processed to the original payment method used at the time of booking. Please allow up to 7 business days for the refund to be reflected in your account.

5. Exceptional Circumstances

We understand that exceptional circumstances can arise. If you are unable to make your booking due to an emergency, please contact us as soon as possible to discuss the possibility of a refund or rescheduling.

6. Contact Us

For any questions regarding your booking, cancellation, or refunds, please contact us at:

• Email: runninggrid@gmail.com

We reserve the right to modify this refund and cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for choosing Running Grid for your interactive gaming experience. We look forward to serving you.