FAQ

What is Running Grid and why is it unique in New Zealand?What is Running Grid and why is it unique in New Zealand?

Running Grid is New Zealand's first and only active gaming venue that blends cardio workouts with immersive digital gameplay. Players move across glowing tiles and complete physical challenges to clear each level — a unique mix of fitness and fun you won't find elsewhere.

How can I book a Running Grid session online?

You can easily book your Running Grid experience online at www.runninggrid.games/book-now. Choose your session time, group size, and location to lock in your spot.

Does Running Grid allow walk-ins or do I need to book in advance?

Running Grid is a pre-booked, unmanned gaming venue. Walk-ins are not accepted. To ensure your place, bookings must be made in advance through our website.

How many people can play together at Running Grid?

Games are designed for 2 to 10 players. A minimum of 2 is required, and some rooms may require at least 3 players on weekends. Children under 13 must be accompanied by an adult, who can supervise for free.

What is the age limit for Running Grid players?

Kids aged 3 and under can join for free but may not understand the game. Players under 13 must be supervised by an adult. Supervisors who are not playing do not need to buy a ticket.

What should I wear to play at Running Grid?

Wear activewear and clean running shoes. Heels, sandals, and open-toe footwear are not permitted for safety reasons.

Can I host a private event or birthday party at Running Grid?

Yes! Running Grid hosts birthday parties, school outings, and private team-building events. Contact us to create a custom package.

What’s the cancellation policy at Running Grid?

You can cancel more than 24 hours before your scheduled session for a full refund. No-shows are not refundable.

Are toddlers or babies charged at Running Grid?

Children under 3 years old are not charged. However, you must still meet the minimum ticket requirement to confirm your booking.

Can I pay at the venue on the day of my game?

No. As an unmanned venue, all payments must be made online before arrival. You can estimate player count when booking and adjust on game day.

What payment methods does Running Grid accept?

We accept major cards via Windcave, Stripe, and PayPal. Google Pay, Apple Pay, Alipay, A2A, and Afterpay are also supported.

What are the differences between Running Grid game rooms?

Each room offers a unique theme, layout, and set of challenges. Visit www.runninggrid.games/experience-and-rooms for details.

Is Running Grid a good activity for families or school holidays?

Yes! Running Grid is ideal for family bonding, rainy days, school holidays, and active indoor fun for kids aged 5 and up.

Where is Running Grid located?

Our flagship location is in Newmarket, Auckland. Visit our website for directions, parking info, and opening hours.

Is Running Grid open during public holidays?

Yes, Running Grid is open on public holidays, except for the morning of ANZAC Day. Check our booking calendar for available times.

Is Running Grid a good activity on rainy days?

Absolutely! Running Grid is a 100% indoor, weather-proof activity — perfect for rainy days in Auckland or any time you want fun without the weather stress. fun without the weather stress.Write your text here...