Promo / E-Gift Card Terms and Conditions

Gift Card:

1. Instant Purchase and Delivery

   • E-Gift Cards are available for immediate purchase and are delivered instantly to the recipient’s email.

2. Available Values

   • E-gift cards can be purchased at various values.

3. No Fees or Expiration

   • No fees apply, and the E-Gift Card is valid for Two (2) years from purchase.

4. Redemption and Usage

   • E-Gift Cards are redeemable only at participating locations in New Zealand.

   • Redeemable when booking online only; not valid for deposits or event purchases.

5. Usage Restrictions

   • E-Gift Cards cannot be used in conjunction with another gift card.

   • E-Gift Cards can be combined with a promo code for additional savings.

6. Non-Transferable and Non-Refundable

   • E-Gift Cards are non-transferable and non-refundable.

7. Lost or Stolen Cards

   • Running Grid are not responsible for lost or stolen E-Gift Cards. Please treat your E-Gift Card like cash.

8. Balance Inquiry

   • You can check your E-Gift Card balance online or through our customer service.

9. Non-Reloadable

   • E-Gift Cards cannot be reloaded with additional funds.

10. No Cash Back

    • E-Gift Cards cannot be redeemed for cash.

11. Usage Limitations

    • E-Gift Cards may not be used for promotional purposes without prior authorisation from Running Grid.

    • Only one E-Gift Card can be used per transaction.

12. Fraud Prevention

    • Running Grid reserve the right to cancel any E-Gift Card if fraud or misuse is suspected.

13. Right to Modify Terms

    • Running Grid reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Promo Code Terms and Conditions

1. Usage Limit

   • Promo codes may be single-use or multi-use, depending on the promotion. Please refer to the specific promotion details for the allowed usage.

2. Validity Period

   • Promo codes are valid only during the specified promotional period. Expired codes will not be accepted.

3. Redemption and Restrictions

   • Coupon codes are redeemable at online booking only and cannot be applied to deposits, previous purchases, or combined with other offers or discounts, unless otherwise specified.

4. Non-Transferable and Non-Redeemable for Cash

   • Coupon codes cannot be transferred, exchanged, or redeemed for cash.

5. Per-Transaction Limit

   • Only one coupon code can be applied per transaction and can be used in conjunction with gift card.

6. Exclusions

   • Coupon codes may exclude certain products or categories. Please refer to individual promotions for any exclusions.

7. Misuse or Fraud

   • We reserve the right to cancel any coupon code and/or suspend accounts involved in misuse, fraud, or unauthorized distribution of coupon codes.

8. Right to Modify Terms

   • We reserve the right to update or modify these Terms and Conditions for coupon codes at any time without prior notice.

Big Group Discount

1. Big Group 20% Discount applies to groups of four or more paid players.

• Children under 3 years play free and are not counted towards the team discount.

• Discount will be automatically applied at checkout

Happy Hour Policy

1. Eligibility

   • Happy Hour discounts are available only for sessions commencing within the designated Happy Hour period.

   • Sessions booked to start outside of Happy Hour times are not eligible, even if booked or paid for during the Happy Hour period.

2. Exclusions

   • Happy Hour offers do not apply during school holidays, public holidays, or any other special promotional periods, unless expressly stated otherwise by Running Grid.

3. Non-transferability

   • Happy Hour discounts cannot be combined with any other discount, voucher, or promotional offer.

4. Amendment & Final Interpretation

   • Running Grid reserves the right to amend, suspend, or withdraw Happy Hour promotions at any time without prior notice.

   • Running Grid retains the final right of interpretation regarding all matters related to Happy Hour.